FAQs

How long will it take for my order to get to me?

-Domestic-
All orders can take up to 2-3 business days to be processed for shipment. Once shipped, packages will arrive within 4-7 business days, tracking numbers will be provided for all Domestic orders.

Domestic
Postage Option Postage Price
Standard Post
$5.00 or FREE for orders over $100 AUD
Express Post
$20.00


-International-
Please allow 2-3 weeks for delivery on international packages. Customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.

International
Postage Option Postage Price
Standard Post 15.00
Express Post From $50.20 AUS



-Please note if the wrong address is provided we are not responsible for lost packages.-


How can I track my order once it has shipped?

A tracking number will be sent to you in your shipping confirmation email.

 

Roialle Returns Policy

1. Items must be returned within 30 days.

2. Return merchandise must be unworn and in its original packaging with all tags attached.

3. Final price or sale Items cannot be returned for refund. You may return for store credit or exchange.